WFM and SLA tracking that actually scales — Erlang C staffing, 30-day forecasting, and AI coaching triggers, all inside Zendesk.
+18%
Why Pulse
Erlang C, forecasting, and coaching triggers built for the manager who runs the team — not the analyst who reports on it.
Pro runs the same staffing math contact-center WFM has used for 50 years. Day-of-week decomposition + 30-day forecast — not "tickets per agent" averages.
Pulse Pro fires AI coaching notes when an agent crosses a threshold — slow handle time, low CSAT, missed SLA. Supervisors stop hunting through dashboards.
Native Zendesk top-bar app. No Tableau, no separate WFM portal, no BI license. Open Zendesk, see the team. Auto-refreshes every 60 seconds.
vs. the alternatives
For a 15-agent support team, here's how Pulse Pro compares to the WFM and analytics tools managers usually buy.
| Pulse Pro | Assembled | Zendesk WFM | Tymeshift | |
|---|---|---|---|---|
| Monthly cost (15 seats) | $799 | ~$1,500+ | ~$1,275 | ~$1,275 |
| Erlang C staffing model | ✓ | ✓ | — | Limited |
| 30-day volume forecasting | ✓ | ✓ | 7-day | ✓ |
| AI coaching triggers | ✓ unique | — | — | — |
| Native Zendesk top-bar | ✓ | External | ✓ | ✓ |
| Setup time | <1 hour | 2–4 weeks | 1–2 weeks | 1 week |
| Predictable flat rate | ✓ | Per-agent | Per-agent | Per-agent |
Forecasting + Erlang C is table stakes for any team doing real workforce planning. Pro adds the supervisor-tooling layer with coaching trigger thresholds, so coaching happens automatically when an agent's metrics drift — not when someone gets around to checking the dashboard.
Pricing
Start with real-time visibility. Upgrade when forecasting and supervisor automation become the bottleneck.
Pulse is launching with hands-on onboarding for early customers. Get on the list, lock in your tier, and we'll get you set up.
