Similar tickets, drafted replies, smart wrap-ups — Autofocus sits inside Zendesk and helps your agents resolve faster without leaving the ticket.
#4192 · SSO callback 500
94%
#3877 · Provider redirect timing
88%
#3641 · SAML assertion mismatch
81%
Why Autofocus
Built specifically for Zendesk teams who want a co-pilot that gets better the longer they use it.
Every resolved ticket becomes training data. Pro retrieval gets smarter the longer your team uses it — Zendesk's AI gets the same answer on day 1 and day 1,000.
Autofocus Starter is $34.90 per agent vs Zendesk Advanced AI at $50/agent — and we don't gate AI-drafted replies behind enterprise plans. Same agent count, lower bill, full feature set.
Lives in the ticket pane your agents already use. No new platform, no second browser tab, no agent retraining. Drafts insert directly into the native composer.
vs. the alternatives
For a 15-agent support team, here's how Autofocus Pro compares to the typical agent-AI stack.
| Autofocus Pro | Zendesk Advanced AI | Intercom Copilot | Forethought | |
|---|---|---|---|---|
| Monthly cost (15 seats) | $899 | ~$750 | ~$525 | $1,500+ |
| Tickets indexed | 100K | Unlimited* | Unlimited* | Unlimited |
| Retrieval improves with use | ✓ solve-capture | Static | Static | Manual retraining |
| AI-drafted replies | ✓ all tiers | Top tier only | ✓ | ✓ |
| Native to Zendesk pane | ✓ | ✓ | External | App-only |
| KB-gap insights | ✓ Pro | — | — | Manual review |
| Predictable flat rate | ✓ | Per-agent | Per-agent | Custom |
Solve-capture turns every resolved ticket into training data. Pro retrieval gets better the longer your team uses it; Starter's stays flat. Add 10× the indexed tickets, 5× the monthly analyses, and KB-gap insights that surface the articles your team actually needs to write.
Pricing
Start your team where they are today. Upgrade when retrieval quality and KB insights become the bottleneck.
Autofocus is launching with hands-on onboarding for early customers. Get on the list, lock in your tier, and we'll get you set up.
