Comments, state, priority — automatic. No more copy-pasting ticket details or chasing updates across tools. Jira coming soon.
Why Bridge
A real bidirectional integration — built for the support agent who lives in Zendesk and the engineer who lives in ADO.
Comments, state, priority, and attachments flow both ways. Not a one-way push, not a daily batch — live. Webhook-driven so changes appear in seconds.
Pro DMs the assigned support agent the moment a work-item state changes. No tab-switching, no missed updates — and no engineer logging into Zendesk to comment.
Unito charges per synced work item. Exalate charges per node. Bridge charges per agent — predictable, no metering anxiety as ticket volume grows.
vs. the alternatives
For a 10-agent support team syncing roughly 500 work items per month, here's how Bridge Starter compares.
| Bridge Starter | Unito | Exalate | Manual / Zapier | |
|---|---|---|---|---|
| Monthly cost (typical setup) | $229 | $249+ | $320+ | $0–80 |
| Bidirectional comments | ✓ | ✓ | ✓ | — |
| Live webhook sync | ✓ real-time | Polling | ✓ | — |
| Attachment relay | ✓ | Limited | ✓ | — |
| Seat-based pricing | ✓ flat | Per-item | Per-node | ✓ |
| Agent-side Zendesk app | ✓ native | External UI | External UI | — |
| Slack handoff to assigned agent | ✓ Pro | — | — | — |
Engineers work in Slack. Bridge Pro DMs the assigned support agent the moment work-item state changes — no tab-switching, no missed updates. Plus the Engineering Reporting dashboard, multi-project routing, custom field mapping, and SLA-backed support.
ADO #19433 linked to Zendesk #4827 moved to In Progress.
ADO #19433 synced to your ticket.
Pricing
Start with what your team needs today. Upgrade when engineering coordination becomes the bottleneck.
Jira connector for teams that work in Atlassian. Bridge's adapter layer means a single Pro license will cover ADO and Jira simultaneously when it lands.
7 day free trial on either plan. No credit card required. Setup takes about five minutes.
