SCOPEHQ

Lens · Coming soon

Horizontal CSM intelligence —
synopses, talking points,
renewal classification.

Lens reads across your CRM, support tickets, and contract data, then ships per-account briefings with evidence-anchored talking points, renewal classification, and multi-channel digests — to Slack, Teams, or branded HTML email.

Get early access See pricing

Daily account briefing

Live

Portfolio sentiment · 30d +12%

Top accounts · today

Acme Co. Healthy

Vertex Labs Watch

Northwind Inc. At risk

L Briefing dispatched to #cs-team · Slack

Why Lens

CSMs don't need another dashboard.
They need a daily briefing.

Lens reads across your CRM, support tickets, and contract terms and produces the one-page-per-account that CSMs would write themselves if they had time.

Meets you where your book lives.

Most enterprise CS teams keep their book in Salesforce or HubSpot, not Zendesk. Lens Pro connects to all four — Salesforce, HubSpot, Zoho, and Zendesk. Gainsight requires you migrate. We don't.

Slack-native, not portal-native.

CSMs live in Slack and email — not a CS portal. Lens Pro dispatches account briefings to Slack and Teams DMs the moment churn signals fire. No login required.

60%+ less than Gainsight.

Enterprise CS platforms start at $50K/year and 90-day implementations. Lens Pro is $17,988/year with a one-hour setup — same outcome, no consultants, no playbook builder.

vs. the alternatives

Same outcome.
60%+ less cost, 1/100th the implementation.

For a 15-CSM team managing roughly 1,500 accounts, here's how Lens Pro compares to the typical CS platform stack.

	Lens Pro	Gainsight	Catalyst	Vitally
Monthly cost (15 CSMs)	$1,499	$4,000+	$3,000+	$2,400+
Setup time	<1 hour	60–90 days	30–60 days	2–4 weeks
Salesforce + HubSpot + Zoho	✓ Pro	✓	SFDC only	✓
Per-account AI synopses	✓ daily	—	—	Manual
Slack + Teams dispatch	✓ Pro	Email only	✓	✓
Churn risk scoring	✓ all tiers	✓	✓	✓
Predictable flat rate	✓	Per-CSM	Per-CSM	Per-CSM

Why Pro

The horizontal bridge for CSMs who don't live in Zendesk. Connect Salesforce, HubSpot, Zoho, or Zendesk as your book of record. Dispatch via Slack, Teams, or branded HTML email — meet CSMs where they already work. Every synopsis claim cites a specific ticket; renewal classification distinguishes will-renew from will-downgrade from will-churn; talking points prep CSMs for their next conversation with evidence-anchored framing.

Pricing

Two plans, no surprises

Start with Zendesk-native account intelligence. Upgrade when your CRM is the source of truth.

Starter

$499 /mo

$5,988/yr

10 CSM seats · 50 accounts per CSM · Zendesk source

What's included

10 CSM seats

50 accounts per CSM

Zendesk-only CRM source

Per-account AI synopses

Weekly HTML email digests

Churn risk scoring

Cross-portfolio themes

Renewal classification

Talking points for every account

Lifecycle filter

Integrity dashboard

Per-CSM preferences

90 days of history

Get early access

Stop reading dashboards.
Start reading briefings.

Lens is launching with hands-on onboarding for early customers. Get on the list, lock in your tier, and we'll get you set up.

Get early access View all pricing

SCOPE HQ HQ

We help support teams work smarter — not harder.

support@scopehq.org

Products

Bridge Autofocus Frontline Pulse Lens

Resources

Pricing Docs API Reference

Account

Privacy Terms

Horizontal CSM intelligence —synopses, talking points,renewal classification.

CSMs don't need another dashboard.They need a daily briefing.