Honest pricing for
every support team.

Yes — upgrade or downgrade any time. Existing subscriptions stay at the price you signed up at; new pricing only applies to changes you make. Cancellation takes effect at the end of your current billing period.

Bridge and Pulse charge a per-agent overage rate above the included seat count (Bridge: $20/agent, Pulse: $40/agent). Lens charges $60 per CSM seat above the Pro 25-seat cap. Autofocus charges $0.04 per AI Analysis above your monthly quota. Frontline charges per auto-resolved ticket above your included pool ($0.50 Starter / $0.30 Pro). Overages bill on your next regular invoice — never as a surprise mid-cycle.

No. Each product is fully standalone. Many customers buy just Bridge or just Autofocus. Bundle pricing is available if you want multiple products together — talk to sales for a custom quote.

Because hiding prices wastes everyone's time. Showing them on a website lets a VP of Support evaluate fit in five minutes instead of scheduling three discovery calls with an SDR. Transparency is one of our founding principles — and pricing is the first place to live it.

Pick the annual option at checkout to pay for 12 months upfront at the same monthly rate — useful if your finance team prefers a single annual invoice instead of monthly recurring charges. Annual contracts auto-renew at the same term unless cancelled before the renewal date.

Full Bridge feature access on the Starter tier, for 7 days, no credit card required. You can upgrade or cancel at any point during the trial. If you don't take action, the trial simply ends — no automatic charge. Autofocus, Frontline, Pulse, and Lens are coming soon and onboard early customers hands-on — join the early access list and we'll get you set up at launch.

We don't refund partial billing periods as a default (per our Terms of Service), but if something's gone wrong with the product, write us at billing@scopehq.org — we'd rather make it right than keep your money over a problem. Where a refund is the right answer, we'll issue one minus any non-recoverable third-party fees and taxes already paid on the transaction.