Frontline intercepts every Zendesk conversation, resolves what it can, and escalates the rest with full context attached. Cited answers, no hallucinations, fully tunable thresholds.
#4821 · Password reset
Auto-resolved
#4822 · Billing inquiry
Auto-resolved
#4823 · Refund policy
Escalated
#4824 · Plan upgrade
Auto-resolved
#4825 · Custom integration
Escalated
Why Frontline
Every other deflection bot gives you a number. We give you a map of why it's that number — and what to do next.
The Trends tab doesn't just show your deflection rate — it tells you which articles to write to raise it. Your rate compounds as your KB grows.
Pay for monthly volume, not per-resolution. No usage anxiety, no end-of-month surprises. ~40% cheaper than Intercom Fin at 2,000 conversations/mo.
Native top-bar app. No new platform, no agent retraining, no separate inbox. Cited answers from your Help Center — fully traceable, no hallucinations.
vs. the alternatives
At 2,000 conversations per month, here's how Frontline Pro compares to the most common deflection tools.
| Frontline Pro | Intercom Fin | Zendesk AI Agents | eesel AI | |
|---|---|---|---|---|
| Monthly cost (2,000 convos) | $1,199 | $1,980 | $3,000 | $639 |
| Predictable flat rate | ✓ | Per-resolution | Per-resolution | ✓ |
| Knowledge-gap reports | ✓ unique | — | — | — |
| Confidence threshold tuning | ✓ slider | — | — | Fixed tiers |
| Native to Zendesk | ✓ top-bar | External | ✓ | ✓ |
| Shares index with agent AI | ✓ Autofocus | Partial | Partial | — |
Pricing
Pay for predictable monthly volume. Per-resolution overages stay flat — no usage anxiety, no end-of-month surprises.
Frontline is launching with hands-on onboarding for early customers. Get on the list, lock in your tier, and we'll get you set up.
