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Supporting your future

Smarter support,
built for your team

From AI-powered ticket analysis to seamless DevOps integration — ScopeHQ gives your support team the intelligence to move faster and resolve more.

Get started free View pricing
Built on
Zendesk Azure DevOps Salesforce Zoho Slack
Bridge — bidirectional sync
Live
Zendesk #4827
Login failure
SSO callback returning 500 after redirect from provider
ADO #19433
Bug · In Progress
Sprint 24.4 · Assigned: J. Carter · 3 days left
14
Linked
1.2s
Latency
100%
Uptime
Syncing comment from agent → ADO work item…
Ticket resolved · 38s
CSAT predicted · 4.8
0
Tickets synced
0
Avg sync latency
0
Platform uptime
0
Integrations

Our products

Everything your support team needs

AI-powered intelligence and seamless integrations — built to make your support operation faster, smarter, and more consistent.

BridgeLive

Zendesk ↔ Azure DevOps

Bidirectional sync between your support queue and engineering backlog. Link tickets to work items, comments flow both ways automatically, and embedded images survive the trip.

One-click link to existing or new ADO items
Status, priority, and comments sync both ways
Flat $229/mo — 10 agents
Learn more
Active sync Live
Zendesk
#4827
Azure DevOps
#19433
StatusIn Progress
Sprint24.4 · 3d left
Last syncjust now
AutofocusComing soon

AI-powered support intelligence

Sits inside Zendesk as your agent's co-pilot. Pulls similar past resolutions, drafts replies, predicts CSAT, applies tags, and captures wrap-ups — all without leaving the ticket.

Hybrid retrieval over your resolved tickets
One-click drafts in the native composer
20% cheaper than Zendesk Advanced AI
Learn more
AI draft reply Live
Drafting…
Hi Sarah — looks like your SSO callback is
Insert draft Suggest tag · sso CSAT 4.8 ★
FrontlineComing soon

AI-powered ticket deflection

Intercepts every Zendesk conversation, resolves what it can, drafts what it can't, and tells you exactly where your knowledge gaps are. Closes tickets before agents ever see them.

Auto-resolve at 85%+ confidence with audit trail
Identifies KB gaps and suggests articles
50% cheaper than Intercom Fin at Pro volume
Learn more
Confidence engine Live
Auto-resolve threshold 87%
#4821 — Password resetResolved
#4822 — Billing inquiryResolved
#4823 — Refund policyEscalated
PulseComing soon

Live workforce intelligence

Premium WFM-class product for support leaders. Real-time SLA tracking, agent workload, customer health signals, and Erlang-C capacity forecasting — all in a Zendesk top-bar app.

Live KPI dashboard and SLA breach alerts
AI coaching with side-by-side ticket review
Erlang-C forecasting for staffing
Learn more
Live KPIs · today Live
94%
SLA
2.4h
FRT
128
Open
LensComing soon

CSM book-of-business intelligence

For Customer Success and Renewal Managers. Pulls accounts from Salesforce, Zoho, or Zendesk Orgs, generates a daily AI synopsis per account, and pings you in Slack when something needs attention.

Sentiment, churn risk, and themes per account
Daily digest via email, Slack, or Teams
Salesforce, Zoho, and Zendesk connectors
Learn more
Account pulse Live
Sentiment · 30d +12%
Acme Co. Healthy
Vertex Labs Watch
Northwind Inc. At risk

How it works

Up and running in under 10 minutes

No setup wizard marathon, no professional services engagement. Install, connect, go.

1

Install from the Zendesk Marketplace

Find ScopeHQ in your admin console and add it to your account. One click, no IT ticket required.

2

Connect your tools

Bridge connects to Zendesk / Azure DevOps through OAUTH. Lens pulls from Salesforce or Zoho. Everything OAuth where it can be.

3

See results today

Drafts appear in the ticket composer. KPIs populate. Sync runs continuously. Your team's day gets quieter.

"

Bridge cut the back-and-forth between our support team and engineering by something like 80%. We used to lose tickets in the handoff — now they just stay synced.

JC
Jamie Carter
Head of Support · early access partner

Ready to get started?

Explore the full product lineup, see what's live today, and check pricing details. 14-day free trial on every plan, no credit card required.

Get started free View pricing
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